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Riyad Bank

Bringing Riyadh Bank's Competency Framework to Life Through Cake Factory

What happened...

Following the success of Cake Factory with its senior team, Riyadh Bank decided to extend the experience to the next level of management. The objective was to bring its Korn Ferry-developed competency framework to life, moving beyond an understanding of individual competencies to demonstrate how they connect with one another and how their application influences performance. The programme reached more than 300 managers across 15 batches.

And the outcomes...

Turnaround delivered Cake Factory across 15 batches, with each group completing four shifts of the simulation. The competencies were introduced and connected to decisions made throughout the exercise. Digital analytics made those relationships visible, showing how teams' choices linked back to the framework and how applying, or failing to apply, the competencies affected performance, positively and negatively. This made the relationship between behaviours, decisions and results tangible.

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